Privacy Policy

1. Introduction

SYNCWAVE LTD ("we," "our," or "us"), a company registered in England and Wales with its registered office at 18th & 19th Floors, 100 Bishopsgate, London, United Kingdom, EC2N 4AG, operates the InvooAI platform. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application and services.

2. Data Controller

SYNCWAVE LTD is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, you can contact us at [email protected] or write to us at: SYNCWAVE LTD, 18th & 19th Floors, 100 Bishopsgate, London, United Kingdom, EC2N 4AG.

3. Information We Collect

We collect information you provide directly, including:

• Account information (name, email, business details)
• Invoice and estimate data you create
• Client information you add to the platform
• Payment information for subscription services
• Communications with our support team

We also collect certain information automatically when you use our website and services, including:

• Technical information, such as your IP address, device type, operating system and browser language
• Usage information, such as the pages you visit, how you arrived at our website (for example, via an advertising link), the steps you take to subscribe, and the dates and times of these actions

We receive the following information from our payment service provider in connection with your payments:

• Payment method details, such as the card type and the last digits of your card or of the device-specific number used for payments such as Apple Pay
• Identifiers and the status of your payments and refunds

We do not collect or store your full card number.

4. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process transactions, including payments and refunds, and send related information
• Improve our AI-powered features and recommendations
• Send you service-related messages, such as payment receipts, security alerts and support messages
• Respond to your comments, questions and requests, including cancellation, refund and data protection requests
• Keep our services secure and prevent fraud
• Keep financial records required by law

We do not use your information to send you marketing communications.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: processing necessary to provide our services to you, including processing payments and refunds and handling your support requests
• Legal obligation: where processing is required by law, for example keeping financial records and responding to data protection requests
• Legitimate interests: keeping our services secure, preventing fraud, handling disputes and improving our services

6. Who We Share Your Information With

We share your personal data only with the following categories of recipients, where this is necessary for the purposes described in this Privacy Policy:

• Our payment service provider, to process payments and refunds
• Hosting and IT service providers, to operate our services and store data
• Our email service provider, to send and receive emails

We may also disclose personal data where required by law, or to law enforcement authorities where this is necessary to prevent or investigate fraud or other crime.

We do not sell your personal data.

7. International Transfers

Some of your data is processed by our service providers outside the United Kingdom, including in the European Economic Area and the United States. Transfers to the European Economic Area are covered by the UK adequacy regulations. Transfers to the United States are made to providers certified under the UK Extension to the EU-US Data Privacy Framework (the UK-US data bridge). Any other transfers are protected by appropriate safeguards in accordance with UK data protection law.

8. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and strict access controls. However, no method of transmission over the Internet is 100% secure.

9. Data Retention

We keep payment and transaction records for 6 years to meet our tax and accounting obligations under UK law. We keep other account data for 12 months after your account is closed, unless we need it for longer to resolve a dispute or a legal claim.

You can request deletion of your data at any time by contacting us at [email protected]. We will delete the data that we are not required to keep by law.

10. Automated Decision-Making

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you.

11. Cookies

We use only cookies and similar technologies that are strictly necessary to provide our services, for example to keep you signed in and to complete your payment. We do not use advertising or tracking cookies.

12. Your Rights

Under UK data protection law, you have the right to:

• Access and receive a copy of your data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Make a complaint to us about how we handle your personal data, under section 164A of the Data Protection Act 2018
• Lodge a complaint with the Information Commissioner's Office (ICO), under section 165 of the Data Protection Act 2018

To exercise any of these rights, contact us at [email protected]. We will respond within one month, as required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated.

14. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or write to: SYNCWAVE LTD, 18th & 19th Floors, 100 Bishopsgate, London, United Kingdom, EC2N 4AG.