Refund Policy

Overview

SYNCWAVE LTD ("we", "us", or "our") operates InvooAI (invooaishield.app). This Refund Policy explains our policy regarding subscription payments and refunds.

Subscription Plans

InvooAI offers subscription plans with weekly, monthly and annual billing, and some plans may start with a trial period. The price, any trial period and the billing frequency of your plan are shown to you before you confirm your purchase.

If your plan starts with a trial period, it will automatically continue as a paid subscription at the price and billing frequency shown at checkout, unless you cancel before the trial period ends.

Each plan provides access to the features included in that plan during the subscription period.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with InvooAI for any reason, you may request a full refund of any payment within 30 days of that payment, including renewal payments.

Renewals

When your subscription renews, you will be charged automatically at the start of the new billing period. We recommend cancelling your subscription before the renewal date if you do not wish to continue. Renewal payments are covered by the 30-day money-back guarantee.

How to Request a Refund

To request a refund, please contact us at [email protected] with:

• Your registered email address
• The date of purchase
• Reason for the refund request (optional but appreciated)

If you paid with Apple Pay or cannot find your registered email address, please also include the date and amount of the charge and, if available, the subscription reference from your confirmation email (starting with "sub_") or the last 4 digits of the Device Account Number shown for your card in Apple Wallet. This helps us find your payment quickly.

We will process your request within 5 business days and notify you by email. Approved refunds will be credited to your original payment method within 5-10 business days, depending on your bank or card issuer.

Cancellation

You may cancel your subscription at any time from Settings → Subscription inside your InvooAI account, on our cancellation page at https://invooaishield.app/cancel-subscription, or by contacting [email protected]. Cancellation stops future charges but does not automatically trigger a refund. After cancellation, you retain access to InvooAI until the end of your current billing period.

Exceptions

We reserve the right to deny refund requests that:

• Fall outside the 30-day guarantee window
• Show evidence of abuse of the refund policy

Disputes and Chargebacks

If you have a billing issue, please contact us at [email protected] before initiating a chargeback with your bank. We are committed to resolving all issues fairly and promptly.

This Refund Policy does not affect your statutory rights as a consumer.

Contact Us

For any questions about this Refund Policy, please contact: